Next Stop for the Train Services Team: WTCE

On-board retailing sounds pretty simple in theory. But how can I structure the process efficiently to ensure it turns a profit? What products do passengers go for? Which partner will best organize the service on board or possibly even handle it for me entirely? At the WTCE expo, we will present solutions for these questions occupying the minds of many train operators.

Muller, Xavier
Xavier Muller, Expert Train Services, will be present at the LSG Group’s booth at WTCE 2017

Essentially, our formula for a successful service concept is based on three elements:

  • Service staff: trained, motivated and incentivised
  • Distribution channel: tailored to the needs of train operators and passengers
  • Product offering: encouraging passengers to buy

The requirements and challenges facing each individual train operator are what determine the precise interplay between these three elements and whether additional IT or logistics services are needed.

The industry is experiencing intense cost pressure and strong competition. But the LSG Group is an experienced player in the market that has been offering solutions individually tailored to train operators for more than 10 years. We in the Train team look forward to speaking with existing and potential customers from the train services market at the World Travel Catering & Onboard Services Expo (WTCE) in Hamburg, April 4-6.

Feel free to stop by! We hope to see you at the LSG Group stand: Hall A1, Stand 1E20.

Best regards,
Xavier Müller

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