Catering quality and food safety: making delicious food with the highest safety standards
Our quality experts actively contribute to the development of industry standards, such as the World Food Safety Guidelines for Airline Catering. They also participate in technical committees (e.g. QSAI Technical Committee) and contribute to supporting lawmakers, for example in the drafting of new EU-wide legislation or changes to the FDA Food Code (IFSA Governmental Affairs and Education Committee). Food safety and HACCP manuals are updated at least twice a year, or more often as required.
Two-pronged auditing process
We take a careful two-pronged approach to ensuring our quality standards are met. Internal quality checks are carried out by the on-site quality manager, and our compliance to strict food-safety standards and other standards relating to services, aviation security, waste management and security is verified through unannounced audits conducted by independent quality assurance organizations, e.g. Medina or the Food Safety Institute FSI (subsidiary of German TÜV Süd).
Internal quality reporting system
All results of internal inspections and/or external audits are documented in the CAQS (Computer‑Aided Quality System) database and are part of the monthly quality report provided to senior management. Our production processes are fully analyzed and benchmarked against our global system, which allows us to put an appropriate set of checks and balances in place. This results in better quality assurance for our valued customers.
The LSG Sky Chefs Global Quality System is a broad set of activities and guidelines that includes:
- LSG Sky Chefs food safety and HACCP standards
- Ramp Safety and Transport Program
- CAQS (Computer-Aided Quality System)
- Monthly quality reporting
- Corrective action management