FSSC 22000 is globally recognized, including by the U.S. Food and Drug Administration, for its rigorous standards in food safety, and this certification achievement underscores the company’s unwavering commitment to food safety and quality in every step of the production process.

“We’re extremely proud to be the first U.S. airline caterer to earn the FSSC 22000 certification at our ORD facility,” said CEO Greg Anderson, Sky Chefs. “This achievement reflects our relentless pursuit of excellence in food safety and quality. Our dedicated team has built a robust, industry-leading food safety program that not only meets but exceeds global standards, ensuring that every meal we serve is safe, exceptional, and of the highest quality.”

“We lead the airline catering industry because we consistently push the boundaries, take proactive measures in maintaining superior safety protocols, and focus on providing innovative culinary solutions to our airline partners,” added Anderson. “We’ve only just begun with ORD, and we plan to scale elevated food safety certification across our entire network with the intent of becoming the industry leader in food safety.”

For more information about Sky Chefs and its award-winning food safety program, please visit LSG Sky Chefs | Hygiene Standards or contact our media relations team at CommunicationsAmericas@lsg-group.com

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IRVING, Texas (April 11, 2025) – LSG Sky Chefs – Americas (Sky Chefs), the market leader in airline catering and culinary solutions, today announced it was named Airline Caterer of the Year for North America at the 2025 PAX International Readership Awards on April 9 during the World Travel Catering & Onboard Services Expo in Hamburg, Germany. This is the third consecutive year the company has been honored with the award.

“We are honored to once again be recognized for this prestigious award by PAX International readers, supporters and colleagues in the industry,” said Greg Anderson, CEO, LSG Sky Chefs – Americas. “One year ago, we embarked on a transformational journey, with a vision for elevating the culinary experience that reinforces our leadership position in delivering innovative airline catering solutions and exceptional service to our clients. This award is a testament to the hard work of everyone involved in our transformation.”  

In the last year, the company has invested $60 million in a new fleet; introduced modernized digital tools focused on operational and food safety, as well as efficiency; hired a number of key strategic positions; expanded its capability to gather data and insights to understand the rapid change of culinary with its clients; and view everything through a client-centric lens so it moves at the pace of its clients. All these efforts support Sky Chefs’ vision, which is to execute on a roadmap defined by client needs, driving transformation to improve performance and elevating the value it brings to its clients. 

About LSG Sky Chefs – Americas

LSG Sky Chefs for the Americas is the market leader for airline catering and hospitality services in North and Latin America. Operating in nearly 50 airports across the Americas region, the company provides culinary solutions to airlines, commercial retail and other travel-related industries. With safety at the core, Sky Chefs delivers elevated culinary experiences through exceptional service and constant innovation, while putting its clients and people at the heart of everything it does.  

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IRVING, Texas (March 31, 2025) – LSG Sky Chefs – Americas (Sky Chefs), the market leader in airline catering and culinary solutions, today announced it has promoted Erik Olund, senior vice president of operations, to the role of chief operating officer (COO), effective April 1. Olund will oversee all operational market leadership in the United States and Latin America, as well as key areas of the organization, including safety and regulatory compliance, strategic infrastructure and operational excellence.

“As we continue to transform and elevate our business, it’s absolutely essential for us to have an operational leader who will guide our business through this important journey,”

said Greg Anderson, CEO, LSG Sky Chefs – Americas.

“Since joining us earlier this year as senior vice president of operations, Erik has proven his ability to lead our organization forward. In short order, he has demonstrated tremendous leadership, operational expertise, and a vision for what we can achieve together.”

Olund joined Sky Chefs in January 2025 as senior vice president of operations, leading operational strategy and service excellence for the eastern region of the United States. Prior to Sky Chefs, his career highlights include serving as COO for Jetstream Ground Services, vice president at Caliber Collision, and nearly nine years with American Airlines in operations and customer care roles, including managing director of base maintenance

Overall, Olund has more than 20 years of proven leadership experience in the transportation and service industries, where he led large-scale transformations, improved operational efficiencies, and driven sustainable growth.

“Erik’s promotion reflects not only his success in leading teams but also his proven ability to deliver transformational results. His expertise spans strategic planning, process optimization, and team development – skills that will be invaluable as we continue to innovate and deliver excellence across our operations,” said Anderson.

About LSG Sky Chefs – Americas

LSG Sky Chefs is dedicated to providing outstanding service to its airline partners while prioritizing safety and driving operational efficiency at every level. This investment underscores the company’s ongoing commitment to raising the standards of performance and reliability, positioning LSG Sky Chefs for continued growth and reinforcing its leadership in the airline catering industry.

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A Modern & Safe Fleet for Unparalleled Operational Excellence

The new fleet introduces a range of key innovations designed to enhance safety, reliability, and performance across operations. Highlights of the advanced fleet include:

• Intelligent Truck Camera Systems for real-time monitoring and improved operational oversight.
• Anti-Collision Systems to prioritize driver and cargo safety in dynamic environments.
• Streamlined Rear-Truck Entry Designs to enable faster, more efficient loading and unloading.

These enhanced technology investments reflect LSG Sky Chefs’ commitment to elevating safety for our employees and our airline partners.

A Bold Vision for People, Processes, and Technology

This fleet investment is a key part of our broader strategy to transform LSG Sky Chefs into the most modern, agile, and client-focused company in airline catering. At the heart of this transformation are five strategic pillars—People, Service, Clients, Culinary, and Digitalization —each designed to enhance our ability to deliver exceptional performance and meet the evolving needs of our clients.

“At LSG Sky Chefs, our commitment to innovation and modernization extends well beyond upgrading our fleet,” said Greg Anderson, CEO. “It’s about investing in the tools, technologies, and initiatives that will enhance our overall performance and empower us to meet the changing needs and expectations of our clients.”

Driving the Future of Airline Catering

LSG Sky Chefs is dedicated to providing outstanding service to its airline partners while prioritizing safety and driving operational efficiency at every level. This investment underscores the company’s ongoing commitment to raising the standards of performance and reliability, positioning LSG Sky Chefs for continued growth and reinforcing its leadership in the airline catering industry.

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“Based on what I’ve seen and learned over my first several weeks in my new position, it doesn’t surprise me that the team has earned this prestigious accolade again this year,” said Anderson. “I believe that the key to our continued success in airline catering is to stay fo-cused on better understanding our clients, how we can best support them and the evolving trends in client expectations. I am very proud of our team and look forward to continue earn-ing this recognition from industry executives. This is a great source of motivation in our con-stant pursuit of product and service excellence.”

The PAX International and PAX Tech Readership Awards recognize the excellence achieved by airlines, caterers and suppliers from around the world.

The WTCE (World Travel Catering & Onboard Services Expo) is the leading event for the travel catering, onboard retail and passenger comfort industry.

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Irving/Texas – LSG Sky Chefs, a global leader in airline catering and food commerce, has today decided to devolve more responsibility to its regional and functional entities. As part of this wider strategic realignment, the Americas management team will be given full ownership and decision-making authority for the performance of the LSG Sky Chefs brand in the US and Latin America.

Under the new governance structure, the now US-centric management team is empowered to focus more fully on the region it runs, speeding up decision-making and reducing complexity. Through further strengthening its standalone capabilities, the move will align LSG Sky Chefs more closely with its key markets, leaving the business well positioned to drive further im-provements in customer service, win new customers and unlock future growth opportunities.

As part of this move, a new CEO, CFO and COO have been appointed to LSG Sky Chefs Americas. The team will be led by new CEO Greg Anderson who joins the company from Securitas AB North America Division, where he served as President and Chief Executive Officer. He will be supported by new CFO Nathan Oujezdsky who joins the company from Flix North America, where he also served as CFO, and the new COO Jeff Riedel who has been President of United Ground Express since 2022. Together with incumbent CCO Tone Cresswell, who remains an integral part of the team, they will work to implement a comprehensive value-creation program, driving operational improvements and the reinvigoration of the Sky Chefs brand.

“I am deeply honored and excited to be joining LSG Sky Chefs as its new CEO,” Greg said. “It is a privilege to join such a talented team which has positioned the company as a market leader in airline catering and services. I look forward to building on this strong foundation with a focus on growth and innovation.”

Along with teams around the world, LSG Sky Chefs will continue to be supported by the GCRI Board of Directors and AURELIUS Portfolio Advisory Managing Directors, René Herzog and Janno Gröne, ensuring group cohesion and a successful start to the next stage in their growth trajectory.

“This decision gives a clear indication of how we want to run LSG Sky Chefs from now on. It is about giving regional entities greater control of their own future,” said Erdmann Rauer, the LSG Group CEO. “The new organizational structure will enable each entity to better serve their regional customers and be more closely aligned with the needs of their regional suppliers and business partners. I am confident that this move to a more autonomous model will allow regional entities, beginning with LSG Sky Chefs in the Americas, to thrive on their own terms while at the same time making the business more efficient, safeguarding the brand’s market position and allowing it to better compete for the long term.”

John Rutjes and Dave Dennis, previously CEO and COO, respectively, of LSG Sky Chefs’ Americas business, have left the company by mutual agreement. AURELIUS would like to thank them for the contributions they made to the business, and for their steady hand during the pandemic and the transition period into AURELIUS ownership.

Following the enhanced focus and devolution of regional responsibilities, this brings Karin Sonnenmoser’s interim Global CFO responsibilities of LSG Group to its natural conclusion; she will therefore step down from her current role. AURELIUS is grateful for the contribution she made during her tenure.

Erdmann Rauer is also stepping back from his current role as the LSG’s Group CEO and has agreed to remain with the business as Senior Strategic Advisor, supporting the business through the transition to a new organizational structure.

“We extend a warm welcome to all the new senior arrivals and wish them much success in their new roles. At the same time, we would like to express our gratitude to everyone who is departing the LSG Group before it embarks on its new endeavor. Each one of them in their own right have served this company very well and will be missed,” said Gert Purkert, Founding Partner of AURELIUS. “Of course, our special thanks goes to Erdmann Rauer, our long-serving Global CEO, without whom the LSG Group would not be what it is today. We wish all of them only the best for their personal and professional futures, and we are glad Erdmann will continue to support us as Senior Strategic Advisor.”

Global Airline Catering & Retail Invest Limited is the holding company of the LSG Group.

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“We are truly honored to receive this industry award. It belongs to all of our dedicated employees in North America who have shown great resilience in defying the pandemic and have excelled in serving our customers’ flights with their unconditional service orientation,” said LSG Group CEO Erdmann Rauer, who accepted the award together with the LSG Group’s Americas Region leadership team.

“This is definitely a team effort, not only operationally, but from everyone in the region who contributed to our success and made last year our best year,” added David Dennis, Head of Operations – Americas Region.

“Last year presented us with many challenges and unforeseeable circumstances besides the pan-demic. Our people invested a lot of time and effort to be close to our customers and serve them in the best possible way, which has been crucial for our success. So, it’s really a well-deserved award for them,” said John Rutjes, Head of Finance and Speaker – Americas Region.

The 2023 PAX International and PAX Tech Readership Awards recognize the efforts of airlines, caterers and suppliers from around the world.

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In North America, Edgard Graterol, Head of Operational Value Chain, and his team have developed an employee training package with the help of an online learning management system. “This is knowledge that can also be applied beyond their working hours so that they can protect themselves, their families and stay healthy,” he says.

Other safety and hygiene measures include mandatory temperature checks and wearing a mask before entering the facility, plexiglass barriers to ensure protection in canteens, barriers between workstations to avoid contact and – as always – constant handwashing.

In South America, the well-known YouTuber Jayme Drummond documented the sophisticated hygiene measures for the popular video blog Carioca NoMundo and found that flying can be a culinary delight even in times of a pandemic.

Of course, the LSG Sky Chefs facilities in Europe, the Emerging Markets and Asia-Pacific regions continue to operate in accordance with the guidelines of the Airline Catering Association (ACA) that were published in July and can be found here.

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