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Dublin, Ireland – The LSG Group, a global leader in airline catering, on-board retail and food commerce, has moved to devolve more responsibility to its regional and functional entities. As part of this wider strategic realignment, a standalone management team for RiM’s global operations is today established and tasked with steering the business into a new era.

The new team will be empowered to focus more fully on its global activities, driving through a strategic reinvigoration of the business that will, among other measures, involve significant investment into IT enhancements. Through further strengthening its standalone capabilities, the move will align RiM more closely with its key markets, allowing it to better compete with digitally nimble competitors, develop new partnerships and enhance its growth prospects.

John Moriarty will lead this team as its new CEO. John joins the company from Beyond, a travel and hospitality tech development and advisory service, where he is the founder and CEO. He previously served as Chief Retail Officer of gategroup, being responsible for the global retail division, and held various leadership positions with Runway Duty Free and Aer Rianta.

John brings with him a wealth of experience in the travel and on-board retail business from across the world. He has a proven track record in developing and scaling up new business models in Tech-driven environments, creating unique retail experiences and driving operational excellence.

“I am excited to join Retail inMotion and, together with a great team, to shape the company’s future as the leading onboard retailer,” John said in a first statement.

Later in the year, John will be joined by a CTO and a COO whose names will be communicated at a later stage.

Incumbents Elizabeth Repolho da Silva (CFO), Laura Roesges (CCO), Marius Banholzer (CRO) and Trish Costelloe (CCSO) will remain part of RiM’s top management team to refocus the organization on developing a customer-centric culture that allows it to better deliver on its winning strategy.

Along with all teams around the world, the team at RiM in Dublin will continue to be supported by the GCRI Board of Directors and AURELIUS Portfolio Advisory Managing Directors, René Herzog and Janno Gröne, ensuring success in the next stage of their growth trajectory.

“We want to give Retail inMotion the power to control its own destiny,” said Erdmann Rauer, LSG Group CEO. “The management team, led by John Moriarty, will enable the business to take decisions faster and operate more efficiently, reinvigorating its sense of purpose and allowing it to unlock new value-creation opportunities. By ensuring that Retail inMotion better serves the needs of its customers, suppliers and partners, I am confident that today marks the start of a bright future for the business.”

Following the enhanced focus and devolution of regional responsibilities, this brings Karin Sonnenmoser’s interim Global CFO responsibilities at the LSG Group to its natural conclusion; she will therefore step down from her current role. AURELIUS is grateful for the contribution she made during her tenure.

Erdmann Rauer is also stepping back from his current role as Group CEO and has agreed to remain with the business as Senior Strategic Advisor, supporting the business through the transition to a new organizational structure.

“We extend a warm welcome to all new senior arrivals and wish them much success in their new roles. At the same time, we would like to express our gratitude to everyone who is departing Retail inMotion before it embarks on its new endeavor. Each one of them in their own right have served this company very well and will be missed,” said Gert Purkert, Founding Partner of AURELIUS. “Of course, our special thanks goes to Erdmann Rauer, the long-serving Global CEO, without whom the LSG Group would not be what it is today. We wish all of them only the best for their personal and professional futures, and we are glad Erdmann will continue to support us as Senior Strategic Advisor.”

Global Airline Catering & Retail Invest Limited is the holding company of the LSG Group.

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PRE-FLIGHT. Before the flight, passengers can order the food they desire, including Indian curry, healthy bowls or kids’ meals, through a seamlessly embedded system within the flight booking and check-in processes.

The flight can be individualized easily and intuitively. For example, you can enjoy wine from a higher booking class. The airline can increase its revenue by selling additional products, optimize its loading, prevent food waste and increase passenger satisfaction.

Thanks to our fully integrated solution, your passengers can finally get exactly the product they really want on the flight. With Pre-Select, your passengers can also choose the food that is included with the ticket price.

INFLIGHT. Onboard, you can order via the screen in front of you or your own device with Order 2 Seat. Even boutique items like fragrances, sunglasses and jewelry that can then be paid for directly onboard via app or credit card. The concept also works for digital magazines.

POST-FLIGHT. If the wine you tasted onboard was so good that you want to buy a bottle to enjoy at home, you can order it directly via the platform and have it delivered.

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Starting November 1st, SWISS passengers will be able to enjoy an exciting shopping experience featuring a new and innovative product assortment developed by Retail inMotion in partnership with WorldShop as the airline retail brand, which includes travel exclusives, sustainable items, and bestsellers.

The brand-new Inflight Shopping products are inspired by the variety that we know each day and journey can bring. To make the offer easier to explore, products are clustered into three themes: products for your journey, products to bring back from your trip, and products that make you feel better. The offer includes the innovative Nuud vegan deodorant packed in a bioplastic tube made from sugar cane and Planet Buddies Children’s Headphones inspired by endangered species from across the globe, with sustainable packaging made from eco kraft paper, soy based inks, and no plastic windows.

The list of Swiss made products includes Lindt Tin Suitcase Switzerland Edition, Caran d’Ache Colouring Pencils, and Swissdent Dental Care Set. For more information about Inflight Shopping, check out the digital catalogue on the SWISS website.

Johann-Philipp Bruns, Vice President Ancillary and Retail, Lufthansa Group: “With the further development of Inflight Shopping, we are creating a new experience on board by offering a new product world with a valuable assortment and innovative and convenient processes. We are excited to announce the relaunch of the new Inflight Shopping to inspire and delight our guests and crews on board.”

José Lirio Silva, Head of Onboard Retail Europe & Managing Director, Retail inMotion GmbH: “We are delighted to partner with SWISS to bring their guests products that explore the SWISS diversity while zooming in on high quality and premium standards. We take pride in offering a product assortment that has been carefully selected for guests’ specific needs and demands, and we are very satisfied with the outcome – a program that combines expertise with consistency to bring a great shopping experience onboard.”

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