Starting November 1st, SWISS passengers will be able to enjoy an exciting shopping experience featuring a new and innovative product assortment developed by Retail inMotion in partnership with WorldShop as the airline retail brand, which includes travel exclusives, sustainable items, and bestsellers.

The brand-new Inflight Shopping products are inspired by the variety that we know each day and journey can bring. To make the offer easier to explore, products are clustered into three themes: products for your journey, products to bring back from your trip, and products that make you feel better. The offer includes the innovative Nuud vegan deodorant packed in a bioplastic tube made from sugar cane and Planet Buddies Children’s Headphones inspired by endangered species from across the globe, with sustainable packaging made from eco kraft paper, soy based inks, and no plastic windows.

The list of Swiss made products includes Lindt Tin Suitcase Switzerland Edition, Caran d’Ache Colouring Pencils, and Swissdent Dental Care Set. For more information about Inflight Shopping, check out the digital catalogue on the SWISS website.

Johann-Philipp Bruns, Vice President Ancillary and Retail, Lufthansa Group: “With the further development of Inflight Shopping, we are creating a new experience on board by offering a new product world with a valuable assortment and innovative and convenient processes. We are excited to announce the relaunch of the new Inflight Shopping to inspire and delight our guests and crews on board.”

José Lirio Silva, Head of Onboard Retail Europe & Managing Director, Retail inMotion GmbH: “We are delighted to partner with SWISS to bring their guests products that explore the SWISS diversity while zooming in on high quality and premium standards. We take pride in offering a product assortment that has been carefully selected for guests’ specific needs and demands, and we are very satisfied with the outcome – a program that combines expertise with consistency to bring a great shopping experience onboard.”

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The purchase agreement concluded between the Lufthansa Group and gategroup in December 2019 for the European businesses of the LSG Group has now been executed. gategroup fulfilled all the requirements of the European Commission, which meant that the closing of the agreement could take place on December 2, 2020.

Lufthansa and gategroup have agreed not to disclose the financial details of the transaction. In addition to the European LSG Sky Chefs catering operations, the purchase agreement includes the lounge and train business, the retail convenience-food expert brand “Evertaste”, the equipment business of “SPIRIANT” and the “Ringeltaube” retail stores. However, the LSG Group remains present in Europe with its expert brand
“Retail inMotion”, and continues to expand its market-leading onboard-retail and technology business.

“This milestone also marks the beginning of a new chapter for the LSG Group and everyone else who works in the same industry,” said LSG Group CEO Erdmann Rauer. “It is a different world full of unique challenges, but we are confident in the fact that together with our customers we will find the right solutions with the same creative spirit, dedication and hard work that has brought us this far.”

We wish all of the European colleagues a great future and would like to now say … farewell.

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The LSG Sky Chefs operations in Frankfurt has donated around 15.5 tons of food to charitable organizations in the Rhine-Main region in recent weeks. To the delight of the volunteer organizers and the many people they help every day, the majority of the surplus goods resulting from reduced flights went to two initiatives: Essen für Alle (EFA) in Mörfelden-Walldorf and Foodsharing e. V. in Frankfurt and Darmstadt.

In addition to orange juice, milk and yogurt, LSG Sky Chefs distributed butter, cheese, olives, baked goods, chocolate and fruit – particularly bananas, apples and pears. Niklas Wolf, Operational Excellence Manager, is happy to have helped people in need. “Some of the food pantries that we usually support had to close due to official regulations. So we made new arrangements to reach those in need,” he says.

Normally, LSG Sky Chefs has far fewer goods left over as our operations produce at just the right time to build up the smallest possible stock. That changed when the pandemic hit Germany and resulted in more flight cancellations and tighter schedules – temporarily, at least.

Hannelore Simon from EFA is grateful: “The demand is currently enormous,” she says, and reports long queues at the improvised distribution points of the non-profit organization from Mörfelden-Walldorf, where people can obtain supplies several times a week without having to present a coupon. “We also go to social institutions and rescue stations. We deliver packages to people who cannot leave the house or do not dare to because they belong to a COVID-19 risk group.” Homeless people in Rüsselsheim and people in need in the Gross-Gerau district also benefited from the donations made by LSG Sky Chefs.

Foodsharing e. V. in Frankfurt and Darmstadt also forwarded LSG Sky Chefs’ donations to where they were essential – to the needy, the homeless and hospitals. Some orange juice packets were used to feed paramedics in ambulances. “The Tafel (the largest German foodbank) and other organizations that distribute food to the needy are always a priority for us. We see ourselves as the last resort”, says Anja Grünewald of Foodsharing e. V. “We only save the food when the Tafel – for various reasons – are unable to pick it up”.

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By the mid of April, LSG Sky Chefs loaded 86 flights in Frankfurt, 40 flights in Munich, 23 flights in Zurich, 22 flights in Brussels and, wherever possible, at destinations around the world with the help of outstations. As of yet, the Lufthansa Group airlines operated about 450 special connections from Germany, Austria, Switzerland and Belgium on behalf of governments as well as travel and cruise operators.

In contrast to regular flights, the aircraft left the departure airport without passengers on board and therefore only with catering for the crew and the return flight. In some cases, however, passengers flying back to their home countries were boarded at short notice for the outbound flight – in which case the catering had to be adjusted.

“Scheduling flights at short notice was a challenge for us, but thanks to the excellent coordination with customers and the extraordinary dedication of our operations, we have mastered it,” says Binoj Sebastian, Head of Sales Europe at LSG Group. “Sometimes we only had one day’s notice to organize the catering. This could only work in close coordination with the respective airlines. Additionally, there were spontaneous decisions or events that have nothing to do with the Corona crisis, such as the recent cyclone in the South Pacific.

Some destinations in the repatriation flight plan were far away and provided hitherto unfamiliar long-haul connections. “If you’re going to Auckland, Christchurch or Manila, you need extremely long-lasting meals – especially in the case of a layover,” says Christine Hiebel, Director Global Key Account at LSG Group. “It was not always possible to implement additional catering on site. The local business might have been closed down, for example.”

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By the mid of April, LSG Sky Chefs loaded 86 flights in Frankfurt, 40 flights in Munich, 23 flights in Zurich, 22 flights in Brussels and, wherever possible, at destinations around the world with the help of outstations. As of yet, the Lufthansa Group airlines operated about 450 special connections from Germany, Austria, Switzerland and Belgium on behalf of governments as well as travel and cruise operators.

In contrast to regular flights, the aircraft left the departure airport without passengers on board and therefore only with catering for the crew and the return flight. In some cases, however, passengers flying back to their home countries were boarded at short notice for the outbound flight – in which case the catering had to be adjusted.

“Scheduling flights at short notice was a challenge for us, but thanks to the excellent coordination with customers and the extraordinary dedication of our operations, we have mastered it,” says Binoj Sebastian, Head of Sales Europe at LSG Group. “Sometimes we only had one day’s notice to organize the catering. This could only work in close coordination with the respective airlines. Additionally, there were spontaneous decisions or events that have nothing to do with the Corona crisis, such as the recent cyclone in the South Pacific.

Some destinations in the repatriation flight plan were far away and provided hitherto unfamiliar long-haul connections. “If you’re going to Auckland, Christchurch or Manila, you need extremely long-lasting meals – especially in the case of a layover,” says Christine Hiebel, Director Global Key Account at LSG Group. “It was not always possible to implement additional catering on site. The local business might have been closed down, for example.”

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“52 of our customers made use of this opportunity and decided to donate to Viva con Agua,” says Annika Meininger, Manager Global Brand & Marketing Communications. €650 was donated and now contribute to the improvement of the water infrastructure in Rwanda through the repair of a well and further training in hygiene. “We received a total of 208 advance orders for donations, which means that 25 percent opted for the “Something Social” option,” reports Meininger.

We are happy about the opportunity to work together with our customers and Viva con Agua, and thus contribute to social projects

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At the World Travel Catering Expo (WTCE) in Hamburg, selected visitors experienced an exciting blind-tasting session. The exclusive Burger Tasting offered participants a total of 200 burgers prepared to induce a wow effect. This was because the 4 x 50 variety burgers had a special culinary touch: the tasters did not know in advance what exactly they were eating. That was the surprising core of the blind tasting, conducted under the title, “Food for Thought: Mainstream Meat Alternatives.” What was on offer? Classic burger beef, premium beef, a vegetable option and an insect burger (ento burger).

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The World Travel Catering & Onboard Expo (WTCE) 2019 in Hamburg was again a great success for the LSG Group and its expert brands: LSG Sky Chefs, SPIRIANT, Retail inMotion and Evertaste. In our video, featuring the most memorable moments, employees explain what makes the industry’s most important trade show so special.

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